Service Plans

Predictable support tailored for your business

Choose dependable, Bozeman-backed communications maintenance and unified system support scaled to fit your workplace.

Standard Maintenance

Bronze Package

Essential maintenance, coverage, and priority troubleshooting.

  • 8:00 am- 5:00 pm Mon-Fri.
  • Emergency Response Time on Serivce Request: Guaranteed 2 hours or 2.5% cash back on support contract.
  • Non-Emergency Response Time on Service Requests: 1 Business Day
  • Emergency Spare Parts Inventory: Next business day advanced replacement.
    Customer pays shipping 
  • Programming performed within 2 business days. Billable.

Standard Maintenance

Silver Package

Superior maintenance, hardware coverage, and priority troubleshooting for small offices and local teams.

  • 8:00 am- 5:00 pm Mon-Fri.
  • Training support after install: Up to 4 hours per year
  • Emergency Response Time on Serivce Request: Guaranteed 2 hours or 5% cash back on support contract.
  • Non-Emergency Response Time on Service Requests: 1 Business Day
  • Emergency Spare Parts Inventory: Next business day advanced replacement.
  • Programming performed within 2 business days. Billable - 1 hour free per quarter, remote)
Most Popular

Complete Coverage

Gold Package

Full lifecycle care with guaranteed rapid response times, regular preventative maintenance, and management.

  • 24/7 priority emergency support
  • Training support after install: Up to 8 hours per year
  • Emergency Response Time on Serivce Request: Guaranteed 2 hours or 7.5% cash back on support contract.
  • Non-Emergency Response Time on Service Requests: Same Day
  • Non-Emergency Response Time on Service Requests: Same Day
  • Non-Emergency Response Time on Service Requests: Same Day